The misadventures of the staff of a retail floor of a major department store.
Genre: Comedy
Cast:Mollie Sugden , John Inman , Frank Thornton , Wendy Richard , Nicholas Smith , Trevor Bannister , Arthur English , Harold Bennett , Arthur Brough , Vivienne Johnson , Penny Irving , Mike Berry , Larry Martyn , Freddie Wiles , Doremy Vernon , Candy Davis , Alfie Bass , Kenneth Waller
Mr. Humphries' palm reading skills are put to the test when Mr.Rumbold's position becomes available for Captain Peacock and Mrs.Slocomb and Mr.Grainger compete over his position. Believing he can foretell their futures in their hands, Mr.Humphries makes surprising predictions on behalf of each member of the staff.
In protest to the new policy of having to sign in and out during coffee breaks and toilet usage, the staff organize a union with the help of overzealous maintenance man Mr. Mash.
Already-pompous floorwalker Captain Peacock is given the honor of the key to the executive washroom, much to the frustration of the staff, especially envious Mr. Grainger.
The department staff all fear catching a cold. Ms. Brahms swaps counters with Mr. Lucas to avoid catching anything from Mrs. Slocombe; meanwhile Mr. Lucas hopes to fake an illness so he can go home early.
Elderly Mr. Grace requests Mrs. Slocombe's help in "choosing a ring." This leads the staff to wonder: is Mr. Grace thinking of taking their colleague as his new wife?
Ordered to cooperate in the store's German themed week, the Grace Brothers' staff try to find a way to get into the Teutonic spirit.
The women's department is forced to share space with the reluctant men's department while their counter gets redecorated.
The department staff decide to kick the scenery up with new background music and store announcement voices. They all compete to be the voice on the loudspeakers, as a cash prize is being offered.
With a disgusting Christmas canteen dinner, wacky novelty costumes and the fun of pulling holiday crackers, the Grace Brothers staff get into the spirit of the season.